Delivery Policy

We will provide you with an estimated date and time for delivery for all orders, and while we make every effort to deliver by this time, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform Blue Gum Garden Centre if an order does not arrive. Once we learn an order has no arrived by the due date, we will lodge enquiries with the relevant departments to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement , and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place, or during the time of delivery.

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Delivery Terms

These terms and conditions will be made available to you at the time of purchase, and all customers are required to read, fully understand and sign the delivery terms and conditions before our driver will unload/tip your product.

Before your order can be delivered/tipped, you must read and agree to the delivery terms and conditions below. While the driver/contractor will exercise due care in delivering the material, Blue Gum Garden Centre will not be held responsible for any property damage which may occur during the delivery operation or items that will prohibit material from being delivered.

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Blue Gum Garden Centre – Assumption of the Risk, Release and Hold Harmless Agreement

For good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, including The promsie to deliver bulk product and any other agreed upon materials (together hereinafter referred to as “materials”, hereby acknowledges, covenants and agrees as follows:

1) The agreed upon delivery includes, without limitation, the use of large vehicles and/or machinery, possibly weighing in excess of 5,000kg, which may be required to enter the upon the real property, as well as dispensing of the materials on said property;

2) The delivery of the materials involves exposure to inherent risks and dangers, including, without limitation;

  • Cracked driveways
  • Damage to grass/lawn
  • Damage to walkways, structures and infrastructure
  • Damage to shrubs, plants, flowers, tree limbs or any other landscaping
  • Plant diseases caused by the use of delivered materials
  • Damage to utility lines
  • Other damages caused by the weight, height or width of the delivery vehicle to landscaping, driveways, structures, fences, grass, pavers or any other structure.
  • Discoloration of driveways/walkways due to leaking fluids or other residue from delivery vehicle.
  • Discoloration of driveways/walkways where delivered materials are dispensed
  • Damage or inconvenience caused by delivery of materials to a spot or location other than that indicated in the agreement.

3) Any product delivered curbside and left on the cross-over or footpath becomes the responsibility of the client. Blue Gum Garden Centre will not be held accountable for any loss, damages, injuries, or municipal action that may arise from this delivery;

4) It is the driver’s final decision as to where the product will be dropped. Any damage and subsequent costs arising from a Blue Gum Garden Centre vehicle becoming bogged onsite due to client/customer tipping directions are the responsibility of the customer. The customer accepts the responsibility for all associated costs, including towing fees that may arise from our driver/contractor and vehicle becoming bogged onsite;

5) The successors, assigns, heirs, executors and administrators, releases and hold harmless Blue Gum Garden Centre, its officers, agents and employees for any and all injuries, both to person and property regardless of severity, arising out of or related in any way to the delivery of, or use of, any materials delivered per this agreement, including without limitation, injuries which occur, in whole or in part, due to any act, negligent, reckless, intentional or otherwise by or on behalf of Blue Gum Garden Centre, its officers, agents or employees;

6) The successors, assigns, heirs, executors and administrators, shall indemnify and hold harmless Blue Gum Garden Centre, it’s officers, agents and employees, from any and all liability, actions, causes of action, claims, debts and demands of any kind and nature, including costs, expenses and attorney’s fees, incurred by Blue Gum Garden Centre, its officers, agents or employees, as a result of, arising out of related to, any act or omission, intentional, reckless, negligent or otherwise during the course of the delivery or use of any materials delivered per this agreement;

7) The client is 18 years of age or older, has read this document completely and understands its contents, and is legally competent to execute the same.

8) This Assumption of the Risk, Release and Hold Harmless Agreement extends to my heirs, assigns, legal representatives, beneficiaries, and agents of any kind; as well as to Blue Gum Garden Centre, and past, present and future officers employees and agents thereof; I acknowledge that by reading this document I understand the terms and conditions of delivery.

Delivery Terms & Conditions